Overview

This interactive and engaging eLearning module provides a clear and concise introduction to the FCA’s Complaints Handling rules.

It explains how staff can identify a complaint, and why complaints are important to firms, and to the regulator. It also explores the arrangements that firms must put in place to meet their regulatory obligations, including the record-keeping and reporting rules, as well as the time limits that firms must adhere to. The module also considers the role of the Financial Ombudsman Service (FOS), and explains which clients are eligible to have their complaint reviewed, as well as the limits to compensation.

Course Details

  • Why do complaints matter?
  • What is a complaint?
  • Who can complain?
  • Policies and procedures
  • Resolving complaints
  • Types of complaint
  • Time limits
  • Financial Ombudsman Service
  • Records and reporting

Key features of our eLearning include:

 

Inhouse Experts
In-House Subject Matter Experts
Experienced, full-time GRC practitioners
Fully Customisable
Fully Customisable
Able to tailor any module to your specific requirements
Pass2
Access All Modules
No restriction to module access
Multi Device
Multi-Device Compatible
Deliverable on desktops, laptops, tablets and smartphones
Trackable Testing
Trackable Testing
Easy to generate reports on progress and results
Flexible Implementation
Flexible Implementation
Delivered through our LMS or deployed on your existing system