Intro Tcf


Treating customers fairly (TCF) has, for some time, been a key expectation placed on authorised firms and a driver of disciplinary actions from the regulator. TCF continues to be a regulatory priority, and for it to be effective it must be an integral part of each firm’s business culture. This means embedding the TCF principle into corporate strategy and building it into the firm’s culture and day-to-day operations.

This interactive eLearning module explains TCF in detail and highlights how it links with the culture of the firm. It enables learners to appreciate what needs to be complied with in this area, and why.

Course Details

  • Treating customers fairly (TCF) - background and application
  • Linking TCF and culture
  • The key drivers of TCF
  • The six outcomes of a TCF culture
  • Disciplinary actions
  • Assessment

Key features of our eLearning include:


Inhouse Experts
In-House Subject Matter Experts
Experienced, full-time GRC practitioners
Fully Customisable
Fully Customisable
Able to tailor any module to your specific requirements
Access All Modules
No restriction to module access
Multi Device
Multi-Device Compatible
Deliverable on desktops, laptops, tablets and smartphones
Trackable Testing
Trackable Testing
Easy to generate reports on progress and results
Flexible Implementation
Flexible Implementation
Delivered through our LMS or deployed on your existing system