Treating customers fairly (TCF) has, for some time, been a key expectation placed on authorised firms and a driver of disciplinary actions from the regulator. TCF continues to be a regulatory priority, and for it to be effective it must be an integral part of each firm’s business culture. This means embedding the TCF principle into corporate strategy and building it into the firm’s culture and day-to-day operations.
This interactive eLearning module explains TCF in detail and highlights how it links with the culture of the firm. It enables learners to appreciate what needs to be complied with in this area, and why.
- Treating customers fairly (TCF) - background and application
- Linking TCF and culture
- The key drivers of TCF
- The six outcomes of a TCF culture
- Disciplinary actions
Key features of our eLearning include: