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Financial services regulators place significant focus on the culture of the firms they supervise. They want to see a healthy compliance culture, where business is done in the right way, bringing about positive outcomes for customers. A strong compliance culture...

Nigel Sydenham discusses consumer support, outlining the regulator’s expectations regarding ‘appropriate friction’ and the challenges firms face in designing the optimal customer journey.

A summary of key compliance stories from around the globe in January. Record fine for H20 and CEO banned for five years. OECD warns pension funds over illiquid asset risks. Coinbase agrees $100m deal with New York regulators over AML...

‘There is currently an epidemic of fraud in England and Wales. The level of fraud has been increasing year on year and this growth accelerated during the pandemic to an unprecedented level’[1] So states the House of Commons Justice committee...

In January 2023, Meta (the owner of Facebook and Instagram) was fined €390 million by the Irish privacy regulator for breaking EU data protection rules. Whilst Meta plans to appeal the fine, it is an important example of how costly...

A summary of key compliance stories from around the globe in December. FCA issues first fine over British Steel pension mis-selling. FCA warns firms over CFD mis-selling. NCA anti-kleptocracy cell makes three arrests. City regulators told to up their game...

Ex-Jones Day partner fined £25,000 over “burn” advice. BlackRock suffers $1bn pullback over ESG. HSBC ad’s banned for “greenwashing”. US directors resign after US DoJ rules over antitrust laws. KPMG head of Lower Gulf to resign. Senior Deloitte partner retires...

In March 2022, the FCA fined GAM International Management £9m for failing to manage conflicts of interest in relation to its dealings with Greensill Capital. The FCA also fined one of its former investment managers £230k for failing to declare...

A summary of key compliance stories from around the globe in November. New York judge drops charges for Libor-rigging against Hayes. £12m payout for treating clients unfairly during the Covid pandemic. OFSI publishes its annual review including key sanctions stats....

With rising concern about climate change pushing people to act in a responsible and sustainable way, the demand for financial services products and services with green or ESG (Environmental, Social and Governance) credentials is increasing. As a result, so too...

Financial services firms are typically subject to specific regulatory obligations in relation to how they handle client complaints. Here are four key reminders to share with staff across your firm as to why complaints are important.

A summary of key compliance stories from around the globe in October. AJ Bell chair quits over FCA corporate governance decision. Kim Kardashian to pay $1.26m to settle crypto charges. KPMG fined in Dubai over Abraaj audit. Leonteq and EY...