Consumer Duty eLearning
Get your staff up to speed with our highly engaging and fully tailorable Consumer Duty eLearning module. Get in touch for a full demonstration.
Overview and Scope
A comprehensive outline of the FCA’s Consumer Duty, the role that it plays, how it fits in with other FCA initiatives and the key changes that it has introduced.
Culture, Governance and Accountability
A thorough review of the expectations placed on the Senior Management team to implement the Consumer Duty and be able to evidence its implementation.
Products and Services Outcome
A detailed review of first of the four required outcomes under the Consumer Duty – the products and services outcome.
Price and Value Outcome
A detailed review of second of the four required outcomes under the Consumer Duty – the price and value outcome.
Consumer Understanding Outcome
A detailed review of third of the four required outcomes under the Consumer Duty – the consumer understanding outcome.
Consumer Support Outcome
A detailed review of last of the four required outcomes under the Consumer Duty – the consumer support outcome.
Consumer Duty Focus Group
Our free Consumer Duty Focus Group is ideal for Consumer Duty Champions and those involved in the Consumer Duty implementation and ongoing management. This Group has reached full capacity. Click on the button below to be added to the reservation list.