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Public

Consumer Duty Update

Sign up to attend our Consumer Duty Update webinar, in partnership with Waystone Compliance Solutions and hear from expert compliance trainers and professionals as they provide insight into a range of topical issues regarding the new Consumer Duty.

The webinar is designed to assist firms in their planning and is intended for Consumer Duty Champions, Compliance Officers and those who are responsible for reviewing and implementing systems, controls, policies and procedures under the Duty.

Date: Wednesday 15th March
Time: 9:30 - 11:30 am
Location:  Virtual, Zoom

To enable you to dip in and out of the sessions, please see the approximate start times for each of the speaker slots below.

A brief Q&A session will be held at the end of each topic.

Agenda

Carwyn Evans, Managing Director, Waystone Compliance Solutions

Stuart Holman, Managing Director, Waystone Compliance Solutions

  • What should you have already done?
  • What should you be doing now?
  • What else needs to be done?

Followed by Q&A

Nigel Sydenham, Director of Compliance Training, CCL Academy

  • What impact does the inclusion of the new Conduct Rule have on the way firms implement the Consumer Duty?
  • What role does training play in embedding understanding of the Duty?
  • What are the potential pitfalls?

Followed by Q&A

Carwyn Evans, Managing Director, Waystone Compliance Solutions

  • Where does SDR and Consumer Duty cross over?
  • Disclosure, greenwashing and acting in good faith
  • Practical considerations for aligning your implementation programmes

Followed by Q&A

Peter Haines, Director of GRC Training, CCL Academy

  • The all-encompassing nature of the Duty
  • Board and senior management responsibility
  • How to get their attention
  • The challenge of the annual Board report and MI

Followed by Q&A

Carwyn Evans, Managing Director, Waystone Compliance Solutions

  • Q&A
  • Summary 
  • Close

Sign up

This event has ended. If you would like to see a recording, contact us.

See our upcoming events or sign up here to receive future event invitations, offers and more straight to your inbox.

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