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Ondemand
CONSUMER DUTY WEBINAR SERIES

Consumer Duty: The Challenge of Price and Value

Are you responsible for the training, controls, policies or procedures related to the Consumer Duty?

The Consumer Duty Webinar Series is designed to assist firms that are affected by the wide-ranging obligations of the Duty.

The fifth webinar in the 2024 series, Consumer Duty: The Challenge of Price and Value, takes place on:

Date: Wednesday 11th September 2024
Time: 11:00 am - 11:30 am
Delivery: Virtual, Zoom
Presenters:
Nigel Sydenham and Peter Haines

Overview

Sheldon Mills, Executive Director at the FCA, has described price and value as “Perhaps the most challenging outcome … for firms to meet”.

In this webinar, Peter Haines, Director of GRC Training and a Consumer Duty Champion, and Nigel Sydenham, Director of Compliance Training, will explore the FCA’s expectations regarding price and value and some of the reasons why it can present such a challenge for firms, as well as suggesting some practical points for firms which are reviewing their approach.

  • Definitions and FCA expectations
  • Challenges of meeting the outcome
  • Reviewing your approach to price and value

Who should attend?

This webinar is intended for Consumer Duty champions, Compliance Officers and those who are responsible for reviewing and implementing systems, controls, policies and procedures under the Duty. 

Why should you attend?

The FCA's obligations are wide-ranging and will affect all staff in firms within the scope of the rules.

By attending this webinar, you will gain a deeper insight into the critical elements of the FCA's expectations regarding price and value, discover how these could have an impact on your own firm, and be able to consider the questions to address on price and value going forward.

Speaker bios

Nigel specialises in training boards, senior executives and other staff on the impact of regulation and regulatory change.

He is a CFA Charterholder and Chartered Fellow of the CISI, with over 15 years’ industry experience.

With a background in compliance in private banking and wealth management, Nigel has a particular interest in effective corporate governance and the management of compliance and regulatory risk. His interests also include issues relating to ESG and climate risk, conduct and culture (including non-financial misconduct), and all aspects of financial crime prevention, as well as the impact of fintech on compliance and regulation.

 

Peter has over 35 years’ experience in the field of regulation and compliance. A chartered accountant, Peter spent 6 years working with the UK’s SFA (now the FCA) and has headed up regional and global compliance functions at Paribas, UBS Investment Bank and Bank of America.

Since 2006, Peter has specialised in training, focusing on boards, senior management and assisting the next generation of compliance officers. His coverage includes most areas of compliance and financial crime, corporate governance and risk management. His style is inclusive, interactive and based on practicalities, not just rules.

As Director of GRC Training, he works closely with our clients to ensure that our programmes are tailored to their exact needs and meet, or surpass, their expectations.

 

Register

This event has ended. All of our webinar recordings can be accessed via our on-demand learning portal complimentary with our Consumer Duty Champion Briefing Series, or via the CFC & Compliance CPD Programme & VCM. Find out more about these courses and book now:

  • Consumer Duty Champion Briefing Series
  • CFC & Compliance CPD Programme &  VCM

 

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