Diversity & Inclusion in Financial Services eLearning

Diversity and inclusion (D&I) are crucial to the success of the financial services industry.

The FCA and the PRA have both highlighted that greater levels of D&I within a corporate environment can contribute towards a better workplace culture, greater psychological safety, an improved talent pool, greater innovation and challenge, freedom to express one’s views and a more balanced attitude to risk management.

The regulators see this as having a significant idiosyncratic effect within individual firms, but also causing a systemic effect of protecting consumers, enhancing competition and enhancing market integrity.

This eLearning module is aimed at all staff within an organisation and puts diversity and inclusion into context. It aims to define diversity and inclusion, explain what a positive workplace culture looks like, outline the legal and regulatory requirements, and explain what employees can do to maintain and improve their firms’ D&I culture.

The module includes examples and interactive case studies to help learners understand the impact of diversity and inclusion.

This module and the end assessment can be tailored to incorporate client-specific content.

• Introduction
  • What diversity, inclusion and equity mean in practice
  • Why these concepts are so important
    
    
• Understanding the law
  • The nine protected characteristics and prohibited behaviours in the Equality Act 2010
  • Additional requirements in the law (e.g. the duty to make reasonable adjustments and to prevent sexual harassment)
    
    
• D&I and financial services
  • The link between diversity & inclusion and financial services regulation
  • The FCA/PRA’s proposals in relation to non-financial misconduct
    
    
• Discrimination and other prohibited behaviours
  • Behaviours prohibited by the law and regulation including:
  • Discrimination
  • Harassment and bullying
  • Victimisation
    
    
• Unconscious bias
  • Practical steps to identify and address unconscious bias
    
    
• Building a good D&I culture within your firm
  • Practical steps that can be taken to promote a good D&I culture
  • How to raise concerns
    
    
• Assessment
  • The course is followed by a short multiple choice assessment