Data Protection Awareness
Overview
The continued development of Artificial Intelligence (AI) has brought significant risks and rewards to the financial services industry.
This course gives client facing staff within your firm, an overview of AI and how it is used within your industry, it’s challenges and threats, regulations and how it applies to your firm, and more.
It also addresses opportunities for business and the identification and management of AI related risks.
Who is this for?
This course is suitable for all client facing staff, including heads of business units, team leaders, operations staff and other client facing or supporting staff.
Learning Outcomes
After attending this course participants will be able to:
- Describe AI both as a threat and as an asset to their firm
- Explain relevant legislation and regulations and how they apply to their business
- Describe the role of the first line of defence in identifying and managing AI risk
- Explain the challenge of fairness and AI
Course Details
Introduction to AI in financial services
- What is AI: Machine learning, natural language processing, deep learning, copilot v agents
- How AI is used by criminals: Deep fakes, synthetic IDs etc
- Benefits: Scalability, efficiency, reliability, speed, removal of human bias, error etc.
- Risks: Monitoring AI processing and evaluation
Legislation and Regulations
- Extant: EU AI Act, GDPR, UK AI policy, GDPR, US AI Regulatory frameworks
- Enforcement actions related to mismanagement of AI
AI in the business
- How AI is used in financial services: General Fraud detection: real time payments, detecting AI created frauds, pattern and data analytics, trends, customer-based behaviour mapping, trading algorithms, transaction monitoring, resolving cases etc
- Identifying and deploying new AI tools
- Examples of relevant usage of AI
- Data privacy and security
The role of business in managing AI risk
- Understand how AI is used in your business
- Be aware that AI can be misleading or suffer from bias risk
- AI does not remove your responsibility for complying with all laws and regulations
Delivery
Firms with more than 5 staff to train have the flexibility to deliver training in-person by one of our trainers at your premises, or virtually via Zoom, Teams or Webex.
Find out more about your Virtual or In-Person training experience below.
Virtual Delivery
Our virtual training courses are designed to be every bit as engaging as our in-person courses. To achieve this, our trainers use market-leading technology and a range of training techniques to ensure high levels of interaction with participants. Courses include the use of:
- Virtual ‘break-out’ rooms: participants are divided into virtual rooms to facilitate small group discussion.
- Polling: multiple-choice questions, answered anonymously, allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to highlight the practical application of theoretical knowledge.
- Messaging: participants can submit questions and comments, either to the whole group or privately to the trainer.
Additional Benefits:
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Recording: public course participants have the option to access a recording of the course for one month after the course. In-House clients also have the option to record their training for an additional fee.
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On-going Q&A: public course participants can access an ongoing Q&A facility allowing them to ask questions relating to the course.
In-Person Delivery
Our in-person training is delivered face to face at your offices, and includes:
- ‘In-the-moment’ questions & discussions: questions through conversations allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to explore practical application of theoretical knowledge.
- Q&A: participants can ask questions during training, either to the whole group or privately to the trainer.