Artificial Intelligence for Client Facing Staff and Operations

The continued development of Artificial Intelligence (AI) has brought significant risks and rewards to the financial services industry.

This course gives client facing staff within your firm, an overview of AI and how it is used within your industry, it’s challenges and threats, regulations and how it applies to your firm, and more.

It also addresses opportunities for business and the identification and management of AI related risks.

This course is suitable for all client facing staff, including heads of business units, team leaders, operations staff and other client facing or supporting staff.

After attending this course participants will be able to:

• Describe AI both as a threat and as an asset to their firm
• Explain relevant legislation and regulations and how they apply to their business
• Describe the role of the first line of defence in identifying and managing AI risk
• Explain the challenge of fairness and AI

Introduction to AI in financial services

• What is AI: Machine learning, natural language processing, deep learning, copilot v agents
• How AI is used by criminals: Deep fakes, synthetic IDs etc
• Benefits: Scalability, efficiency, reliability, speed, removal of human bias, error etc.
• Risks: Monitoring AI processing and evaluation

Legislation and Regulations

• Extant: EU AI Act, GDPR, UK AI policy, GDPR, US AI Regulatory frameworks
• Enforcement actions related to mismanagement of AI

AI in the business

• How AI is used in financial services: General Fraud detection: real time payments, detecting AI created frauds, pattern and data analytics, trends, customer-based behaviour mapping, trading algorithms, transaction monitoring, resolving cases etc
• Identifying and deploying new AI tools
• Examples of relevant usage of AI
• Data privacy and security

The role of business in managing AI risk

• Understand how AI is used in your business
• Be aware that AI can be misleading or suffer from bias risk
• AI does not remove your responsibility for complying with all laws and regulations

The programme consists of 12 x 1-hour virtual training courses that are delivered live, monthly via Zoom, however, participants have the flexibility to join the live sessions or watch the recordings at a later date through our dedicated CPD learning portal.